Sophos Troubleshooting

Problem 1:

  • If when you are installing Sophos' newest version you come across an error that looks like:

    This is a result of a conflict with the new version of Webroot Spysweeper. To fix this you need to uninstall Webroot Spysweeper through add/remove programs in the control panel. If the remove option is not in add/remove programs see Remove Webroot below. To avoid any future prolems with Webroot install this recommended program Ad-aware SE

Problem 2:

  • If when you are done installing Sophos and the icon will not stay open in the task bar, simply uninstall Sophos from add/remove programs in the control panel. Then uninstall Webroot (instructions below). Then Reboot your computer and install sophos. To avoid any future prolems with Webroot install this recommended program Ad-aware SE

Remove Webroot

  1. To remove Webroot Spysweeper click remove and save SSECleanup.zip to a known location on your computer.
  2. Once downloaded open the folder SSECleanup.zip then double-click the file SSECleanup.exe in the folder SSECleanup.zip.
  3. At this time a Window will pop up. Once this happens wait until the window closes itself. Once the window closes Webroot Spysweeper will be removed from the computer.

Last Modified: February 7, 2008